Privacy Policy

Visitors may provide information through contact forms, estimate-request forms, emails, phone calls, diagnostic summaries, or other site interactions. This information may include name, email address, phone number, city, ZIP code, property details, basement-water symptoms, preferred contact method, and other details included in the message.

If you send the quote request form (the "Get quotes" form on cost pages, calculators and the estimate request page), the job description you write, your ZIP code, your email address and the page you sent it from are emailed to our own inbox through our email delivery provider, Resend, so a person can read it and reply. That form does not ask for your name or phone number. We don't pass those details to a contractor or referral partner without telling you who first.

Visitors need to avoid submitting sensitive personal, financial, medical, insurance, legal, or unrelated information unless it is truly needed for the inquiry.

The site may collect routine technical information through hosting, analytics, security, performance, spam prevention, or similar services. This may include IP address, approximate location, browser type, device type, pages visited, time on page, referral source, and basic interaction events.

This information helps understand site performance, improve content, detect abuse, and measure which pages help homeowners. The site does not use analytics information to make high-stakes decisions about individual visitors.

Information may be used to respond to inquiries, route requests, improve content, operate the website, troubleshoot forms, prevent spam or misuse, analyze site performance, and communicate with visitors who asked to be contacted.

If the site refers inquiries to contractors or service providers, the information may be used to help match the request with a provider who may contact the visitor about the basement-water issue.

When a visitor requests an estimate, inspection, call, or contractor help, submitted information may be shared with one or more contractors, referral partners, lead-routing services, form processors, communications providers, analytics providers, hosting providers, or similar service providers.

The site does not sell unrelated sensitive information. However, a request for contractor help may involve sharing inquiry details with businesses that can respond to the project. Visitors need to review any contractor's own privacy practices before hiring or submitting additional information directly to that contractor.

The site may use cookies, local storage, pixels, or similar technologies for basic functionality, analytics, performance, security, and advertising or referral measurement. Browser settings may allow visitors to block or delete some cookies, though parts of the site may not work as intended.

When advertising, call tracking, chat tools, form tools, or analytics platforms are used, this policy is updated to reflect the tools actually used.

Visitors can choose not to submit a form. Visitors who already submitted information can use the contact page to ask for a copy, correction, or deletion request where applicable. The site may retain certain records for business, security, legal, dispute, or operational reasons.

Because privacy rights vary by location and the site's tools may change over time, visitors with specific privacy questions can contact the site directly.